Welcome to the FAQ page of Lumafew Inc. Here you can find some common questions and answers about our lighting products and services. If you have additional questions, please feel free to contact us.
- What products do you have available for purchase?
We offer a variety of lighting products, including:
USB Rechargeable Magnetic Wardrobe Lights
Solar Garden Floor Plug Lights
Bedside Clip Reading Lights
Decorative Fairy Light Strings
You can browse the details and specifications of each product on our website. - How do I place an order?
To place an order, please follow the steps below:
Browse our product pages and select the items you want to purchase.
Add the items to your shopping cart and click Checkout.
On the checkout page, enter your shipping and payment information.
Once you have confirmed your order information, click “Submit Order” and you will receive a confirmation email. - What payment methods do you accept?
We accept a variety of payment methods, including:
Credit Cards (Visa, MasterCard, American Express)
Other major payment methods - How long does it take for my order to be processed?
Orders are typically processed within 1-3 business days. Once shipped, you will receive a confirmation email with tracking information. - What should I do if I am not satisfied with my purchase?
If you are not satisfied with your purchase, please refer to our Return and Refund Policy. You can request a return within 30 days of receiving your order, ensuring that the product is in unused condition and accompanied by the original packaging and receipt. - Do you ship internationally?
We ship internationally. - Are your products environmentally friendly?
We take environmental protection very seriously. Our solar garden plug lights use renewable energy to minimize the impact on the environment. We are also continuously working to transition to sustainable materials and production methods. - Can I track my order?
Yes, you can receive tracking information via email after shipment so that you can monitor the status of your order. You can also log in to your account on our website to check the status of your order.
If you have more questions or need further assistance, please feel free to contact us. Thank you for choosing Lumafew Inc, and we hope you have a pleasant shopping experience!